Refund and Returns Policy

OVERVIEW

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and not downloaded, your digital goods must be proven as not downloaded and not installed on your device.

Due to the nature of digital products, it will be very important to prove that the purchased product really does not work on your device.

REFUNDS

At Melodyz SHOP, we want to ensure that you are 100% satisfied with your purchase. If you have any technical or sales queries, do not hesitate to contact us using contact form or submit support ticket. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.