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Support & Contact

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Create Better Music

Got a question about a VST plugin, need help with your setup, or looking for a studio recommendation? Our team of audio specialists is ready to help.

⚡ Typical response time: under 24 hours  ·  Monday – Saturday  ·  English support
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Email Support

Detailed questions, order issues, licence problems, or anything that needs a thorough written response. We read every email and reply personally.

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Live Chat

The fastest way to get a quick answer. Our live chat widget is active on every page of the store — click the icon in the bottom-right corner to start.

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Free Install Service

Purchased a plugin but struggling to get it running? Our technicians will install and configure it in your DAW — completely free with every purchase.

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Support Topics
What Can We Help With?

Click any topic to start a conversation about it in live chat, or mention it in your email.

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VST Plugin Questions
Compatibility, features, DAW support
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Order & Delivery
Missing downloads, licence keys, receipts
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Licence Activation
How to activate, transfer, or reset licences
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DAW Integration
Ableton, FL Studio, Logic, Cubase, Pro Tools
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System Compatibility
Windows, macOS, ARM, 32-bit & 64-bit
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Payments & Refunds
Billing questions and refund requests
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Studio Setup Advice
Tailored recommendations for your genre & workflow
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Free Install Service
Book your free post-purchase setup session
2019
Serving producers since
Years of music software expertise
<24h
Average email response
Mon – Sat, English support
Free
Installation service
Included with every order
Real
Human support
Audio enthusiasts — not bots